AMCON Team Viewer Remote Assistance Software

Team Viewer allows you to request assistance from AMCON Technical Support when you need it! You are in control.

AMCON Technical Support cannot connect to your computer without you first initiating the request.

· Team Viewer requires no installation. This means the end user does not need administrative rights to get it up and working.

· Team Viewer follows the highest security standards.  All versions feature completely secure data channels with key exchange and AES (256 Bit) session encoding, the same security standard used by https/SSL.

· Works behind Firewalls. The major difficulties in using remote control software are firewalls and blocked ports, as well as NAT routing for local IP addresses.

· File Transfer. Team Viewer comes with integrated file transfer that allows you to copy files and folders from and to a remote partner - which also works behind firewalls.

· High Performance.  Optimized for connections over LANs AND the Internet, Team Viewer features automatic bandwidth-based quality selection for optimized use on any connection.

Lets make this as simple as possible...Follow the step by step instructions below to download and install the remote assistance software.

Step 1: Click on this link to download the TeamViewer software.

Step 2: Tell the download where to save the file by selecting the Desktop in the next dialog, as shown in the picture below:

Figure 1: TeamViewerQS.exe opened after downloading…

Step 3: Tell the download where to save the file by selecting the Desktop in the next dialog, as shown in the picture below:

Figure 2: Save As dialog to save downloaded file…

Step 4: Minimize the browser (or close it) to view the Desktop on the local computer. Find the new icon for the TeamViewerQS.exe software, similar to the picture below:

Step 5: Double Click on the icon with the left mouse button to RUN the TeamViewerQS application. It will resolve the IP address of the store computer, and show two numbers in the main display, similar to the picture below:

Figure 4: Team Viewer Client Application…

These numbers will be required by the AMCON IT technician in order to remotely connect to and help you trouble shoot the problem.

Congratulations

You have successfully installed the remote support software and can now request assistance from the AMCON Technical Support staff members.